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Cisco 820-605 Exam

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 DTCSM
Related Certification(s):
  • Cisco Channel Partner Program Certifications
  • Cisco Digital Transformation Specialist Certifications
Certification Provider: Cisco
Number of 820-605 practice questions in our database: 149 (updated: Jun. 20, 2024)
Expected 820-605 Exam Topics, as suggested by Cisco :
  • Topic 1: Identify critical success factors to connect to business outcomes/ Create mitigation plans that address risk factors
  • Topic 2: Analyze the account baseline to identify gaps/ Define customer success (expected and unexpected value)
  • Topic 3: Update customer success plan with expand opportunities/ Identify the product or solution purchased
  • Topic 4: Create an adoption campaign to identify expand opportunities/ Compare customer success, customer support and sales
  • Topic 5: Identify potential expansion opportunities across the customer life cycle from a customer success plan/ Identify key stakeholder roles
  • Topic 6: Validate the desired business outcome based on information obtained from key stakeholders/ Explain the customer lifecycle journey
  • Topic 7: Explain the elements of a renewal risk analysis/ Explain the key drivers creating the need for Customer Success
  • Topic 8: Describe sources used to identify customer barriers/ Explain the value proposition for customer success
  • Topic 9: Explain different IT purchasing and consumption models/ Analyze a customer health score/ Customer conversations and interactions
  • Topic 10: Explain the purpose of essential customer management activities/ Explain the elements of customer on boarding
  • Topic 11: Account data and scoreboard review/ Customer and industry observations/ Feature matrix utilization
  • Topic 12: Capturing moments of success/ Deployment planning/ Service subscriptions/ Identify customer barriers
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Avery

6 days ago
Just passed the Cisco Customer Success Manager exam! Crucial topic: customer lifecycle management. Expect scenario-based questions on identifying key touchpoints. Study best practices for each lifecycle stage. Thanks to Pass4Success for the spot-on practice questions - saved me tons of prep time!
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Louis

3 months ago
Success on the Cisco CSM exam! Focus on adoption metrics and KPIs. Be ready to analyze data and recommend strategies to improve user adoption. Understand different adoption frameworks. Pass4Success really nailed the exam content, making my preparation efficient and effective.
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Free Cisco 820-605 Exam Actual Questions

Note: Premium Questions for 820-605 were last updated On Jun. 20, 2024 (see below)

Question #1

Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

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Correct Answer: C, E

Question #2

What should be the primary source of information about a customer's current adoption barriers?

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Correct Answer: B

Question #3

What are two expectations of the Quarterly Success Review? (Choose two.)

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Correct Answer: B, D

Question #4

What are two expected outcomes of the customer onboard stage? (Choose two.)

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Correct Answer: B, C

Question #5

What is a business adoption barrier?

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Correct Answer: B

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