This is a tough one. I'm torn between B) arbitration and C) mediation. I guess it depends on the context of the question. Oh well, I'll just flip a coin and hope for the best!
Haha, I'd put a whoopee cushion in box 8, just to keep things interesting! But seriously, I'm going with C) mediation - it's a bit more informal than litigation, but still a valid dispute resolution method.
I think B) arbitration is the correct answer here. Box 8 is probably for some kind of dispute resolution process, and arbitration seems like the most appropriate option.
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