CIPS Exam L4M8 Topic 5 Question 26 Discussion

Actual exam question for CIPS's L4M8 exam

Question #: 26
Topic #: 5

[All L4M8 Questions]

Create two KPIs and two SLAs for a contract with which you are familiar.

AExplanation:
Key performance Indicators (KPIs) and service level Agreement (SLA) are measures that demon-strate the effectiveness of a supplier. By using KPIs and SLAs as part of suppliers management, procurement professionals can monitor and evaluate performance and identify areas that need attention or improvement. KPIs and SLAs are used for product and service contract respectively.
Two KPI
1) Number of defects: Not more than two defects is allowed on the generator and its accessories
2) Supplier Lead Time: Delivery after placing order should not be anytime longer than 14 days.
Two SLAs
1) The toilet should be washed with soap, and deodorant should be sprayed twice a day
2) Bathroom and toilet should not be allowed to smell out to the passage. Bathroom smelling out to the passage twice a month is a violation of the contract.

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Suggested Answer: A

by Tammara at Dec 21, 2023, 02:17 AM

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Reiko

20 hours ago

I agree. I would say one KPI could be the number of defects allowed on the generator.

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Curt

3 days ago

I think it's important to understand how to measure supplier performance.

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Reiko

4 days ago

What do you think about the question on KPIs and SLAs in the exam?

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