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CIPS Exam L4M6 Topic 9 Question 46 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 46
Topic #: 9
[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

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Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.


by Garry at Aug 04, 2024, 03:13 AM

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Kassandra
3 months ago
I think it's a combination of poor communication and miscommunication.
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Gaston
3 months ago
I believe miscommunication could also be a factor in this situation.
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Lai
3 months ago
I agree with Lilli, the cleaners should have read the contract properly.
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Hui
3 months ago
Distortion of the facts? Nah, the facts are pretty clear - they didn't use the right products. Time to clean up their act!
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Renay
2 months ago
B) Miscommunication
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In
2 months ago
A) Poor communication
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Dorothy
3 months ago
Miscommunication? More like no communication at all! These cleaners must have been living under a rock.
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Rolande
2 months ago
C) Distortion of the facts
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Anglea
3 months ago
B) Miscommunication
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Glendora
3 months ago
A) Poor communication
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Lilli
3 months ago
I think the reason for the failure is poor communication.
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Kindra
3 months ago
Poor communication? Duh, they didn't even read the contract! How hard is it to follow basic instructions?
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Diego
3 months ago
A) Poor communication
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Melissia
3 months ago
B) Miscommunication
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Tomas
3 months ago
A) Poor communication
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