CIPS Exam L4M6 Topic 9 Question 36 Discussion

Actual exam question for CIPS's L4M6 exam

Question #: 36
Topic #: 9

[All L4M6 Questions]

Which of the following are examples of ways in which businesses can add value? Select THREE that apply.

AThrough delivering excellent service

BCreating a win-win price

CProduct features and benefits

DReducing customer service levels

EInvesting in customers

FOffering convenience

Show Suggested Answer

Suggested Answer: D

The correct answer is 'greater creativity'. A synergy is the concept that the value and performance of two companies combined will be greater than the sum of the separate individual parts. P.160

by Rima at Apr 13, 2024, 01:04 PM

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Geraldine

5 days ago

The wording on some of these options is a bit confusing. I'll need to read them carefully.

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Aaron

16 days ago

Hmm, I'm a bit unsure about this one. The options seem similar, and I'm not entirely sure which one is the best approach. I'll have to read through them again carefully.

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Delpha

19 days ago

Okay, let me see here. Weekly, monthly, and quarterly seem like the obvious choices, but I want to make sure I'm not missing anything. I'll double-check the options to be certain.

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Felton

5 months ago

Investing in customers? That's like buying a Ferrari and then never taking it out of the garage. Gotta put that money to work!

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Emile

5 months ago

Reducing customer service levels? What is this, the 'How to Lose Customers and Alienate People' guide?

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Merilyn

3 months ago

Providing excellent customer service

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Cheryl

4 months ago

Offering competitive pricing

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Augustine

4 months ago

Improving product quality

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Margurite

5 months ago

A win-win price? Sounds like a magical unicorn. I'll believe it when I see it. B is questionable at best.

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Myra

3 months ago

F: Expanding into new markets

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Honey

3 months ago

E: Investing in employee training and development

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Gwenn

4 months ago

D: Increasing prices without justification

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Tenesha

4 months ago

C: Implementing cost-cutting measures

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Derrick

4 months ago

B: Providing high-quality products or services

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Gary

4 months ago

A: Offering personalized customer service

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Shantay

5 months ago

Investing in customers? That's a no-brainer. E is a must-pick in my book. Gotta spend money to make money, am I right?

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Telma

4 months ago

Absolutely, spending money to make money is key in business.

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Vincent

5 months ago

Yes, E is a great option for businesses looking to grow.

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Beula

5 months ago

Investing in customers is definitely a way to add value.

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Alease

5 months ago

Reducing customer service levels? Seriously? That's like the opposite of adding value. D is clearly the wrong answer here.

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Natalie

5 months ago

Investing in customers is also important for adding value to a business.

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Natalie

5 months ago

Definitely, businesses should focus on delivering excellent service to add value.

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Natalie

5 months ago

I agree, reducing customer service levels does not add value.

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Alex

5 months ago

A, C, and F are definitely the ways to add value. Delivering excellent service, highlighting product features, and offering convenience - that's the way to go!

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