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CIPS Exam L4M6 Topic 8 Question 58 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 58
Topic #: 8
[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

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Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.


by Deeanna at Jan 24, 2025, 12:43 AM

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Ashlyn
5 days ago
I bet the cleaners were too busy trying to figure out how to use a mop and bucket to read the contract. Rookie mistake!
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Ezekiel
7 days ago
Communication overload? More like communication underload! The cleaning company clearly dropped the ball on this one.
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Pilar
8 days ago
Distortion of the facts? I don't think so. The issue here is that the cleaners were not informed about the required products.
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Lovetta
13 days ago
Maybe the company should have communicated the expectations more clearly.
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Jeanice
16 days ago
I agree with Shaniqua, the cleaning firm should have read the contract properly.
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Kirk
21 days ago
I agree, this is a clear case of miscommunication. The cleaning staff should have been properly briefed on the approved products.
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Scarlet
3 days ago
A) Poor communication
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Shaniqua
26 days ago
I think the reason for the failure was poor communication.
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James
28 days ago
Definitely poor communication. The cleaning company should have read the contract thoroughly before sending their team.
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Carolann
14 days ago
A) Poor communication
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Edgar
17 days ago
B) Miscommunication
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Maurine
17 days ago
B) Miscommunication
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Sabrina
17 days ago
A) Poor communication
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Christiane
23 days ago
A) Poor communication
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