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CIPS Exam L4M6 Topic 5 Question 56 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 56
Topic #: 5
[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

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Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.


by Iola at Dec 04, 2024, 11:19 AM

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Melodie
3 months ago
I think it was a combination of poor communication and miscommunication.
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Naomi
3 months ago
Communication overload? Come on, all they had to do was read the appendix. It's not like it was a novel or something. These cleaners need to up their game.
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Lashawn
2 months ago
B) Miscommunication
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Ronald
2 months ago
A) Poor communication
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Irene
2 months ago
B) Miscommunication
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Junita
3 months ago
A) Poor communication
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Heidy
3 months ago
Distortion of the facts? Nah, the facts are pretty clear - the cleaners didn't follow the contract. Sounds like a classic case of not doing their homework.
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Leanora
3 months ago
Miscommunication, really? More like lack of communication altogether. The cleaners were completely in the dark about the approved products.
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Carin
3 months ago
Miscommunication, really? More like lack of communication altogether. The cleaners were completely in the dark about the approved products.
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Elizabeth
3 months ago
A) Poor communication
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Lakeesha
3 months ago
I believe it was miscommunication, the cleaning firm should have been more attentive.
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Leontine
3 months ago
Poor communication? Duh, the cleaners didn't read the contract. Looks like they need to work on their reading comprehension skills.
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Eladia
2 months ago
B) Miscommunication
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Brittni
3 months ago
A) Poor communication
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Carmen
3 months ago
B) Miscommunication
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An
3 months ago
A) Poor communication
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Tequila
3 months ago
I agree with Elouise, the cleaners should have read the contract properly.
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Elouise
4 months ago
I think the reason for the failure was poor communication.
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