BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

CIPS Exam L4M6 Topic 3 Question 34 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 34
Topic #: 3
[All L4M6 Questions]

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

Show Suggested Answer Hide Answer
Suggested Answer: A

This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.


by Felix at Mar 07, 2024, 11:21 PM

Limited Time Offer

25%

Off

Get Premium L4M6 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Delila
4 months ago
The cleaning firm should have double-checked the contract to avoid this mistake.
upvoted 0 times
...
Caprice
4 months ago
Miscommunication can really cause issues in a situation like this.
upvoted 0 times
...
Felicidad
4 months ago
Maybe the cleaners weren't properly briefed on the contract details.
upvoted 0 times
...
Toshia
5 months ago
Yeah, poor communication can lead to mistakes like this.
upvoted 0 times
...
Martina
5 months ago
It sounds like there was a breakdown in communication.
upvoted 0 times
...
Hubert
5 months ago
I can't believe the cleaning firm didn't use the right products!
upvoted 0 times
...
Marylou
5 months ago
I think it's a combination of both poor communication and miscommunication. The cleaning firm should have been more diligent.
upvoted 0 times
...
Wei
6 months ago
But couldn't it also be miscommunication? Maybe the cleaning firm didn't receive the proper instructions.
upvoted 0 times
...
Mitsue
6 months ago
I agree, if the cleaners had read the contract properly, they would have used the right products.
upvoted 0 times
...
Reynalda
6 months ago
I think the reason for this failure is poor communication.
upvoted 0 times
...

Save Cancel