CIPS Exam L4M5 Topic 10 Question 49 Discussion

Actual exam question for CIPS's L4M5 exam

Question #: 49
Topic #: 10

[All L4M5 Questions]

Which of the following are rules of attentive listening? Select TWO that apply.

APrepare for what to say next

BReact to the person who is speaking

CListen deliberately

DOnly focus on verbal cues

EDo not interrupt when the other party is speaking

Show Suggested Answer

Suggested Answer: C, E

Hearing is passive but listening is active, and some people need to learn to be a good, attentive listener. The following rules of attentive listening will help you to become a successful negotiator:

* Be motivated to listen

* Be alert to non-verbal cues

* Do not interrupt the other party when they are speaking

* Fight off distractions

* Write everything down

* Listen with a goal in mind

* Give the other party your undivided attention

* React to the message, not the person

LO 3, AC 3.3

by Stephaine at Nov 26, 2023, 05:27 PM

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