CIPS L4M3 Exam - Topic 8 Question 49 Discussion

Actual exam question for CIPS's L4M3 exam

Question #: 49
Topic #: 8

[All L4M3 Questions]

A procurement manager is setting KPIs measurement for user satisfaction. He also wants to encourage users to share the reason why they feel the way they do. Which of the following types of KPI should the procurement manager apply?

AQuantitative measure

BNumerical measure

CBinary measure

DQualitative assessment

Show Suggested Answer

Suggested Answer: C

IMechE/IET: Institution of Mechanical Engineers/Institution of Engineering and Technology - two separate institutes that issue jointly agreed model forms covering the design, supply and installation of electrical, electronic and mechanical plant including special conditions for the ancillary development of software. Car lifts are mechanical products, so IMechE/IET is the most suitable model contract for this type of product.

FIDIC is a French language acronym for Fdration Internationale Des Ingnieurs-Conseils, which means the international federation of consulting engineers. It was started in 1913 by the trio of France, Belgium and Switzerland. The United Kingdom joined the Federation in 1949. FIDIC is headquartered in Switzerland and now boasts of membership from over 60 different countries. FIDIC published its first contract, titled The Form of contract for works of Civil Engineering construction, in 1957. As the title indicated, this first contract was aimed at the Civil Engineering sector and it soon became known for the colour of its cover, and thus, The Red Book. It has become the tradition that FIDIC contracts are known in popular parlance by the colour of their cover. This first contract by FIDIC was undertaken jointly with the International federation of Building and Public works. FIDIC's concerted effort at achieving broad consultation and acceptance of its contract forms has seen subsequent editions of its contracts being ratified by the International Federation of Asian and Western Pacific Contractors Association, Associated General Contractors of America and the Inter-American Federation of the Construction Industry, Multilateral Development Banks among others. Because of the broad support it enjoys, FIDIC contracts are the foremost contracts in international construction.

The Chartered Institute of Procurement and Supply (CIPS) has some model contracts for IT functions including: supply and installation of computer equipment, support and maintenance of bespoke software, servicing of computer equipment,...

The International Trade Centre (ITC) produces contracts specifically designed for small companies doing international business, covering the sale of goods, distribution, services and joint ventures.

LO 3, AC 3.1

by Jesusita at Oct 21, 2024, 04:59 AM

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Celia

4 months ago

Binary measures are too limiting for user satisfaction.

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Von

4 months ago

Surprised that qualitative is even an option here!

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Michell

4 months ago

But isn't a quantitative measure more objective?

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Rodrigo

5 months ago

Definitely agree, it captures feelings better.

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Jannette

5 months ago

I think qualitative assessment is the way to go!

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Stephanie

5 months ago

Could it be a numerical measure? I just can't recall if that would allow for open-ended responses like the qualitative assessment does.

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Afton

5 months ago

I practiced a question similar to this, and I feel like binary measures wouldn't capture the nuances of user satisfaction.

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Colton

5 months ago

I'm not entirely sure, but I remember something about quantitative measures being more about numbers and less about user feedback.

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Viola

5 months ago

I think the qualitative assessment might be the best choice since it allows users to explain their feelings in detail.

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Teresita

5 months ago

I'm a bit confused by this one. The mention of KPIs makes me think it should be a quantitative measure, but the requirement to capture the reasons for satisfaction seems more qualitative. I'll have to review the differences between the answer choices to decide.

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Dominic

5 months ago

Okay, I've got it! The key is that the procurement manager wants to encourage users to share the reasons for their satisfaction. That points to a qualitative assessment, not just a numerical or binary measure. I'm confident D is the right answer.

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Alaine

6 months ago

Hmm, I'm a bit unsure here. The question mentions KPIs, which usually involve quantitative measures. But the requirement to capture the reasons for user satisfaction suggests a more qualitative approach. I'll have to think this through carefully.

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Antonio

6 months ago

This seems like a straightforward question. I think the answer is D - Qualitative assessment, since the procurement manager wants to encourage users to share the reasons for their satisfaction.

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Noah

10 months ago

While numerical measures can provide useful data, I agree that a qualitative assessment (option D) is the most appropriate choice here. Capturing the nuanced reasons behind user satisfaction is key.

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Leslee

9 months ago

Exactly, we need to encourage users to share their thoughts.

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Trina

9 months ago

Quantitative measures may not capture the full picture.

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Kirk

9 months ago

Agreed, it's important to understand the reasons behind user satisfaction.

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Nakita

10 months ago

I think a qualitative assessment is the way to go.

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Armando

10 months ago

Binary measure? So it's either 'satisfied' or 'on fire'? I think the procurement manager needs to expand their horizons beyond true/false questions.

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Timothy

9 months ago

Exactly, the procurement manager should consider more nuanced options for measuring user satisfaction.

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Audria

10 months ago

D) Qualitative assessment

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Keneth

10 months ago

A) Quantitative measure

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Tresa

11 months ago

As a user myself, I'd much rather have the chance to explain my thoughts and feelings. Option D is the winner in my book. Quantitative data is good, but qualitative insights are gold.

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Fernanda

11 months ago

Haha, binary measure? What is this, a yes/no questionnaire? Option D is the clear choice here. Let the users tell their stories!

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Isaac

9 months ago

C: Binary measure seems too limiting. Qualitative assessment will provide richer feedback from users.

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Carylon

10 months ago

B: Quantitative measure might not give us the full picture. Qualitative assessment allows for more in-depth insights.

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Alex

10 months ago

A: I agree, qualitative assessment is the way to go. We need to understand the reasons behind user satisfaction.

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Elke

10 months ago

C: Binary measure seems too limiting. Qualitative assessment will provide richer insights.

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Carmelina

11 months ago

B: Quantitative measure might not capture the full picture. Qualitative assessment is more holistic.

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Elliot

11 months ago

A: I agree, qualitative assessment is the way to go. It allows for more in-depth feedback.

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Elouise

11 months ago

I think option A - Quantitative measure is the way to go. You need hard numbers to truly gauge user satisfaction. The other options are too soft and subjective.

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Leonida

11 months ago

Definitely go with option D - Qualitative assessment. That's the only one that allows users to share their honest feedback and reasons. Numerical measures are too limiting.

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