An insurer,JJJ, uses itsInternet capabilities to promote and sell car and home insurance products. AlthoughJJJ is supported by an 'in-house' call centre located in its home country, it has decided to outsource this activity to an overseas call centre.
There are a number of benefits to the company by undertaking this strategy, including that it can charge more competitive premiums to its customers and also increase itsprofits. However this change willmean that 75call centre staffin the home countrywill be made redundant.
You have been appointed as the Change Leader and have been asked to prepare a report that includes detailsonhow this change can be communicated.
WhichTHREE of the following statements are valid regarding JJJ's proposed changes and the related staff communications?
BBB is a publisher. As a consequence of BBB using theInternet to outsource its typesetting and studio activities it has been able to move its few remaining staff into much smaller and less expensive office accommodation.
Which activity in Porter's Value Chain hasbenefitted fromBBB's use ofinformation systems?
A company runs a distribution warehouse. Its information systems constantly monitors inventorylevels, with automatic re-order processing occuring with suppliers wheninventoryitems reach a specified level. It operates a robotics system which automatically picksinventoryfrom its location in the warehouse and delivers it to the pick-up are
a. The company also has a large database of customer information which it uses to analyse buying behavior and sales trends so that it can provide customers with relevant and targeted marketing information.
Which THREE of the following activities of theValueChain have been affected by the use of IT/ IS?
RRR is an insurance company which maintains an extensive database of its customer transactions over the last 10 years. RRR is developing a new product and has carried out a SWOT analysis.
Within which of the following aspects of the SWOT analysis would RRR include its customer database?
Which of the following did Johnson, Scholes and Whittington identify as success criteria for the evaluation of strategic options?
Select ALL that apply.
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