CIMA Exam CIMAPRA19-E03-1 Topic 6 Question 95 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam

Question #: 95
Topic #: 6

Company LL is a well established, reputable company whichspecialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and manyhave worked for LL for many years.

LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to makeinsurance claims,it will potentially need to employ more staff. The Board has decided that rather than recruititsown staff, itwillusean employment agency to supply manpower resourcesas required. Thepeoplesuppliedwill be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will workat alowerpay rate and will onlybe paid forthe actual hours they work.

This change will lead to a shift in the working environment, the routine and the composition of the group.

Which THREE statements apply in respect of this proposed change?

AThe proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.

BIn times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.

CA Facilitator, as the leader of change, will allow the group to talk about their issues and concerns with this change in a formal and structured manner.

DAs the change process LL is proposing is an internal matter involving a group of its staff, there is no need to undertake a stakeholder analysis.

ELL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.

Show Suggested Answer

Suggested Answer: A, D

by Marylyn at Sep 07, 2024, 02:00 PM

Limited Time Offer

25%

Off

Get Premium CIMAPRA19-E03-1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Tijuana

1 days ago

I believe statement E is crucial, identifying adversaries in the group can help prevent resistance to the change.

upvoted 0 times

...

Ines

9 days ago

I agree with statement C, having a facilitator to lead the change process is important for addressing concerns.

upvoted 0 times

...

Buck

13 days ago

I think statement A applies because the change will definitely affect the group dynamics.

upvoted 0 times

...