CIMA Exam CIMAPRA19-E03-1 Topic 3 Question 7 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam

Question #: 7
Topic #: 3

A Service Level Agreement (SLA) defines exactly what services a service provider will provide and the required level or standard for those services.

Which of the following statements regarding Service Level Agreements is NOT correct?

AService Level Agreements should include the expected response time to technical queries.

BService Level Agreements should include the targets and benchmarks to be used and the consequences for failing to meet them.

CService Level Agreements should include the procedures for cancelling the contract.

DService Level Agreements should include a guarantee to provide 100% availability for complaint resolution.

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Suggested Answer: A

by Marguerita at May 05, 2022, 10:01 PM

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