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CIMA Exam CIMAPRA19-E03-1 Topic 2 Question 94 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 94
Topic #: 2
[All CIMAPRA19-E03-1 Questions]

Company PPis a large UK retail company.

In the past it has focused primarilyon using financial performance measures. However, PPthen realised that this was leading to short-term decision-making on investment in easily valued assets and under investmentinassets such as employee skills and customer satisfaction, where short-term returns are more difficult to measure.

It has therefore adopted theBalancedScorecard approach. PP is nowconsidering enhancing it's approach by using Kaplan and Norton's Strategic Mapping model, as this will enable it to establish its priorities and manage stakeholder expectations.

Which of the followingstatementswould be regarded as improvementsby usingStrategic Mapping.

Select ALL that apply.

Show Suggested Answer Hide Answer
Suggested Answer: C

Contribute your Thoughts:

Lawana
1 days ago
I believe it will help PP establish the overriding objective of the Organization as well.
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Halina
3 days ago
Options C and D seem like the obvious choices here. Strategic Mapping is all about aligning your customer-focused strategies with your overall business objectives. Plus, it helps you identify the key perspectives that need to be addressed to improve performance. Easy peasy!
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Dorsey
4 days ago
I agree with Venita. It will also help inform which strategies support improved performance.
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Venita
13 days ago
I think using Strategic Mapping will help PP identify and clarify customer-orientated strategies.
upvoted 0 times
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