CIMA Exam CIMAPRA19-E02-1 Topic 5 Question 88 Discussion

A large medical practice has decided to switch from using hand-written medical records to electronic ones. All 32 staff at the practice use hand-written medical records when performing their jobs and have expressed concerns about switching to the new electronic format. The practice manager has decided to firstly spend time unfreezing the employees' belief that the old way of recording patient records is adequate.

The manager will then need to manage the transition by implementing the new electronic recording system. Finally,the manager will need to refreeze the new method of working into the culture of the practice and embed it as the normal way of working.

Which analyst developed this three stage approach to change management?