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Blue Prism Exam ARA02 Topic 1 Question 25 Discussion

Actual exam question for Blue Prism's ARA02 exam
Question #: 25
Topic #: 1
[All ARA02 Questions]

Which two of the following should be defined as part of the Service Model? (Choose all that apply.)

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Suggested Answer: A, D

According to the result from [Service Model - Blue Prism Community Site], two elements that should be defined as part of the Service Model are the engagement model required to support operational processes, and the management, reporting, scheduling and referral handling processes for BAU. The Service Model covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. The other statements given are not elements of the Service Model, but rather elements of other foundations such as Technology or Vision. Reference: [Service Model - Blue Prism Community Site]


Contribute your Thoughts:

Lonna
3 months ago
I believe B and D should also be defined. B for technical environment and growth strategy, and D for BAU processes.
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Ilene
3 months ago
I agree with Lasandra. A is important for operational processes and C aligns with corporate strategy.
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Lasandra
3 months ago
I think A and C should be defined as part of the Service Model.
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Laquanda
3 months ago
Ha! This is like asking an IT guy to define the company's marketing strategy. The Service Model is all about the technical and operational aspects, not the business benefits. C and D are a stretch.
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Adrianna
2 months ago
A) The engagement model required to support operational processes
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Dustin
2 months ago
Ha! This is like asking an IT guy to define the company's marketing strategy. The Service Model is all about the technical and operational aspects, not the business benefits. C and D are a stretch.
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Shaun
2 months ago
B) A scalable, low maintenance technical environment and associated growth strategy
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Adolph
2 months ago
A) The engagement model required to support operational processes
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Devora
3 months ago
I agree, A and B are must-haves. But I'm not sure about C and D - those seem more like business requirements than the actual service model itself.
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Lettie
3 months ago
The engagement model and the technical environment are definitely part of the Service Model. You can't have a service without defining how you'll interact with customers and the underlying infrastructure, right?
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Eulah
2 months ago
B) A scalable, low maintenance technical environment and associated growth strategy
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Leota
2 months ago
A) The engagement model required to support operational processes
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