BICSI Exam RCDDv14.1 Topic 1 Question 22 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 22
Topic #: 1

An insurance company launches a program to consolidate the multiple systems used by its agents This program will benefit stakeholders by offering efficient policy administration processes, improved customer service and the ability to grow market share However, since the new program will also introduce new policies and pricing controls, some stakeholders are opposed to its implementation

To obtain consensus among stakeholders, what should the program manager do?

AEnsure that the program considers organizational change management and outreach efforts to help convey program benefits

BIdentify stakeholders who are opposed to the program, and present them with the value of the program's benefits

CCreate focus groups representing different types of stakeholders and then meet with them at the program planning stage to hear their concerns

DAsk the program sponsor to be the interface with stakeholders for all future communications

Show Suggested Answer

Suggested Answer: A

by Gregoria at Dec 21, 2023, 04:30 AM

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Silva

4 days ago

I think the program manager should ensure that the program considers organizational change management and outreach efforts.

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