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BCS Exam MBP18 Topic 4 Question 49 Discussion

Actual exam question for BCS's MBP18 exam
Question #: 49
Topic #: 4
[All MBP18 Questions]

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break

What element of the POPII model had caused the sale to fail?

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Suggested Answer: A

by Anna at Jan 15, 2025, 06:10 PM

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Lasandra
2 months ago
I believe it could also be Process, as the discounting process requiring management approval seems inefficient.
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Odette
3 months ago
The POPII model is supposed to help businesses improve, but this situation is straight out of a comedy sketch. Managers on lunch break? Really?
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Ceola
2 months ago
C) information.
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Reyes
2 months ago
B) People.
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Angelica
2 months ago
A) Process.
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Marguerita
3 months ago
I agree with Delpha, the lack of management approval due to managers being on lunch break falls under People in the POPII model.
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Stefany
3 months ago
I bet the customer left the store fuming, ready to rant about it on social media. Lack of authority for the advisor is a huge problem.
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Truman
3 months ago
Wow, someone needs to tell the store managers to take their lunch breaks at staggered times. That's just poor process planning.
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Nobuko
3 months ago
The correct answer is A) Process. The customer service advisor couldn't authorise the price discount without management approval, which is a process issue.
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Isabelle
2 months ago
Actually, it was more of a process issue since the advisor couldn't authorize the discount without management approval.
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Zoila
2 months ago
B) People.
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Cordelia
2 months ago
That makes sense, the process of getting management approval for discounts needs to be improved.
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Carolynn
2 months ago
A) Process.
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Delpha
3 months ago
I think the element that caused the sale to fail was People.
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