You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI.
What can the agent do to resolve this problem?
The ''Voice mail'' Source element allow voicemail messages to be retrieved from where?
An agent requires their UI to open and begin with a customized telephony file.
Which three actions must you take? (Choose three.)
To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen.
Which realtime element is used to achieve this?
What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)
Referencehttps://downloads.avaya.com/elmodocs2/contact_center/r3v11/210505_1/210505_1.pdf(page 27)
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