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Avaya 7497X Exam Questions

Status: RETIRED
Exam Name: Avaya Oceana® Solution Support
Exam Code: 7497X
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 105 Minutes
Number of 7497X practice questions in our database: 67 (updated: 22-08-2024)
Expected 7497X Exam Topics, as suggested by Avaya :
  • Topic 1: Analyze and troubleshoot end-to-end Voice, Email Webchat and SMS Channels/ Analyze and troubleshoot Avaya Aura® components
  • Topic 2: Understand known issues, best practices, and considerations for resolution/ Analyze and troubleshoot the Avaya Oceana core solution
  • Topic 3: Perform routine maintenance on an Avaya Oceana solution, backup/restore Avaya Oceana core and the Omnichannel DataStore server
  • Topic 4: Apply knowledge of the Avaya Oceana solution components, interfaces, and interactions necessary for solution support
  • Topic 5: Use end-to-end email and chat tracing for troubleshooting/ Analyze and troubleshoot Avaya Oceana Workspaces
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Marge

8 months ago
Passing the Avaya Oceana Solution Support exam was a great achievement for me, thanks to the valuable practice questions provided by Pass4Success. The exam tested my understanding of known issues, best practices, and considerations for resolution in the Avaya Oceana core solution. One question that I recall was related to analyzing and troubleshooting Webchat channels. Despite some uncertainty, I successfully passed the exam.
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Daniela

9 months ago
My experience taking the Avaya Oceana Solution Support exam was challenging but rewarding. With the assistance of Pass4Success practice questions, I was able to analyze and troubleshoot the Avaya Oceana core solution effectively. One question that I remember from the exam was about troubleshooting end-to-end Voice channels. Although I had some doubts about the answer, I still passed the exam.
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Destiny

10 months ago
Just passed the Avaya Oceana Solution Support exam! Expect questions on Breeze Snap-ins configuration. Focus on understanding how to integrate and customize Snap-ins for Oceana workflows. Study the Breeze Designer interface thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Joanne

10 months ago
I recently passed the Avaya Oceana Solution Support exam with the help of Pass4Success practice questions. The exam covered topics such as analyzing and troubleshooting end-to-end Voice, Email, Webchat, and SMS channels. One question that stood out to me was related to known issues and best practices for resolving Avaya Aura components. Despite being unsure of the answer, I managed to pass the exam.
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Free Avaya 7497X Exam Actual Questions

Note: Premium Questions for 7497X were last updated On 22-08-2024 (see below)

Question #1

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to 'ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

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Correct Answer: A

Question #2

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

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Correct Answer: A

Question #3

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

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Correct Answer: D

Question #4

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

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Correct Answer: A

Question #5

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:

A connection error has occurred Connection closed, chat has ended.

What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

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Correct Answer: C

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