Which property of the SET command makes the command unique when dealing with variables?
In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group> be configured?
Administering Avaya Aura Call Center Features 6.0 page 224
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
Which component handles the featured of Avaya Aura Call Center Elite?
If an agent has the skills to handle one call:
Under the skill level handling preference, which o( the calls will the agent handle first?
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