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Avaya 6211 Exam Questions

Status: RETIRED
Exam Name: Avaya Aura® Contact Center Multimedia Implementation
Exam Code: 6211
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Actual Exam Duration: 90 Minutes
Number of 6211 practice questions in our database: 60 (updated: 22-08-2024)
Expected 6211 Exam Topics, as suggested by Avaya :
  • Topic 1: Describe the Multimedia sample applications that are installed with Contact Center Multimedia/ Describe the Communication Control Toolkit components
  • Topic 2: Configure the communication tools in the Multimedia Administration application/ Avaya Proactive Outreach Manager integration components
  • Topic 3: Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications/ Multimedia Configuration and Administration
  • Topic 4: Perform the routine maintenance tasks for the Contact Center Multimedia database/ Describe the general settings configuration in the Contact Center Multimedia Administration Web interface
  • Topic 5: Describe real-time and historical reporting for multimedia contacts/ Configure the Multimedia settings for Contact Center Agent Desktop
  • Topic 6: Describe the components required to route email contacts including rules, rule components, and limitations/ Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center
  • Topic 7: Configure the required properties to route Web communication or Web chat contacts to agents/ Describe the components of the Contact Center Multimedia solution architecture
  • Topic 8: Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)/ AACC with POM Integration
  • Topic 9: AACC Multimedia System Monitoring and Routines/ Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment
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Jaime

3 months ago
Passing the Avaya Aura Contact Center Multimedia Implementation exam was a great accomplishment for me. Thanks to Pass4Success practice questions, I was well-prepared for topics such as configuring communication tools and Communication Control Toolkit components. During the exam, I encountered a question regarding Avaya Proactive Outreach Manager integration components. Despite some uncertainty, I managed to pass the exam successfully.
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Reiko

4 months ago
My experience taking the Avaya Aura Contact Center Multimedia Implementation exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to successfully navigate through topics like Avaya Proactive Outreach Manager integration components. One question that I remember from the exam was about the Multimedia sample applications installed with Contact Center Multimedia. Although I had some doubts, I was able to pass the exam.
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Eura

5 months ago
Just passed the Avaya Aura Contact Center Multimedia Implementation exam! One key area to focus on is multimedia routing strategies. Expect scenario-based questions where you'll need to configure appropriate routing for different channels like email and chat. Make sure you understand the nuances of each channel and how to optimize customer experiences. Big thanks to Pass4Success for their spot-on practice questions – they really helped me prepare efficiently!
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Cammy

5 months ago
I recently passed the Avaya Aura Contact Center Multimedia Implementation exam with the help of Pass4Success practice questions. The exam covered topics such as Multimedia sample applications and Communication Control Toolkit components. One question that stood out to me was related to configuring communication tools in the Multimedia Administration application. Despite being unsure of the answer, I managed to pass the exam.
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Free Avaya 6211 Exam Actual Questions

Note: Premium Questions for 6211 were last updated On 22-08-2024 (see below)

Question #1

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

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Correct Answer: A

Question #2

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

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Correct Answer: C

Question #3

Which tool displays the status counts for each multimedia contact type?

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Correct Answer: B

Question #4

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

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Correct Answer: A

Question #5

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

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Correct Answer: D

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