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  • 6210: Avaya Aura Contact Center Implementation Exam

Avaya 6210 Exam Questions

Exam Name: Avaya Aura Contact Center Implementation Exam
Exam Code: 6210
Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification
Certification Provider: Avaya
Number of 6210 practice questions in our database: 124 (updated: Feb. 12, 2025)
Expected 6210 Exam Topics, as suggested by Avaya :
  • Topic 1: Implement the Avaya Aura® Contact Center (AACC) High Availability solution/ Contact Center (AACC) components, features, and functions
  • Topic 2: Describe how to troubleshoot Agent Workstations using the CCT Reference Client/ How to install and configure the Orchestration Designer software from CCMA
  • Topic 3: Implement the Avaya Aura® Media Server (AAMS) High Availability solution/ Product licensing requirements for the Avaya Aura® Contact Center (AACC) installation
  • Topic 4: How to perform an Avaya Aura® Contact Center (AACC) HA Active/Standby Switchover test/ Implement the Avaya Aura® Media Server (AAMS) non-HA solution
  • Topic 5: Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD)/ Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks
  • Topic 6: Describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics/ Configure the software required for Agent Workstations
  • Topic 7: Install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard/ Explain how to perform a database backup and restore database files
  • Topic 8: Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations/ Troubleshoot an Avaya Aura® Contact Center (AACC) installation
Disscuss Avaya 6210 Topics, Questions or Ask Anything Related
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Alyce

11 days ago
Thanks to Pass4Success, I was well-prepared for questions on agent desktop applications. Know the features and customization options for agent interfaces.
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Layla

15 days ago
Just became Avaya Aura certified! Pass4Success's practice tests were spot on. Thanks for making my study time so productive!
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Johnathon

20 days ago
I passed the Avaya Aura Contact Center Implementation Exam, and the Pass4Success practice questions were a big help. There was a tough question about configuring the skillsets and agent assignments. I wasn't sure of the answer, but I made it through.
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Laquita

25 days ago
The exam delves into contact center architecture. Be ready to explain the components of Avaya Aura Contact Center and how they interact with each other.
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Micaela

1 months ago
Don't underestimate the importance of security and compliance in contact centers. The exam includes questions on data protection measures and regulatory requirements.
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Penney

1 months ago
Passed my Avaya certification! Pass4Success's exam questions were incredibly helpful. Appreciate the time-saving resources!
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Keshia

2 months ago
Pass4Success's practice questions on multi-channel integration were spot on! The exam tests your knowledge of how to seamlessly integrate voice, email, and chat channels.
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Alysa

2 months ago
Thrilled to have passed the Avaya Aura Contact Center Implementation Exam. The Pass4Success practice questions were invaluable. One question that I struggled with was about validating the integration with Avaya Aura Communication Manager. I wasn't confident, but I still passed.
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Ruby

2 months ago
Wow, the section on IVR design was challenging! Make sure you can explain the best practices for creating effective and user-friendly IVR menus. It's a key topic in the exam.
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Leonida

2 months ago
Successfully completed the Avaya Aura exam! Pass4Success's materials were invaluable. Thank you for helping me prepare efficiently!
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Ettie

2 months ago
I successfully passed the Avaya Aura Contact Center Implementation Exam. The Pass4Success practice questions were a great help. A question that I found difficult was about troubleshooting a failed agent login issue. I wasn't entirely sure, but I managed to pass.
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Lashaunda

3 months ago
The exam covers a lot about reporting and analytics. Be prepared to interpret contact center performance metrics and KPIs. Understanding how to generate and analyze reports is crucial.
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Portia

3 months ago
Excited to announce that I passed the Avaya Aura Contact Center Implementation Exam. The Pass4Success practice questions were very useful. One question that stumped me was about preparing the network environment for the implementation. I wasn't sure, but I passed anyway.
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Thurman

3 months ago
Thanks to Pass4Success for their exam prep materials! They really helped me grasp the concepts of workforce management. Expect questions on forecasting and scheduling techniques.
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Malissa

3 months ago
Avaya certification in the bag! Pass4Success made prep a breeze with their accurate questions. Grateful for the quick turnaround!
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Jackie

3 months ago
I passed the Avaya Aura Contact Center Implementation Exam, thanks to Pass4Success practice questions. There was a challenging question on the installation process of the Avaya Aura Contact Center software. I had to guess, but it worked out in the end.
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Kip

4 months ago
Just passed the Avaya Aura Contact Center Implementation Exam! The questions on call routing strategies were tricky. Make sure you understand how to configure and optimize call flow based on different scenarios.
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Trina

4 months ago
Happy to share that I passed the Avaya Aura Contact Center Implementation Exam. The Pass4Success practice questions were spot on. One question that puzzled me was about the initial configuration steps for the Contact Center Multimedia (CCMM). I wasn't confident, but I still made it.
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Ashleigh

4 months ago
Wow, aced the Avaya exam! Pass4Success really came through with relevant materials. Couldn't have done it without them.
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Ceola

4 months ago
Congratulations again on passing! Your thorough preparation clearly paid off. The Avaya Aura Contact Center Implementation Exam is indeed comprehensive, covering a wide range of topics crucial for real-world implementation.
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Merlyn

4 months ago
Just passed the Avaya Aura Contact Center Implementation Exam! The Pass4Success practice questions were a lifesaver. There was a tricky question about validating the configuration of the Contact Center Manager Server (CCMS). I had to think hard about it, but I got through.
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Wai

5 months ago
Overall, the exam was challenging but fair. I'm glad I prepared thoroughly!
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Sherita

5 months ago
I recently passed the Avaya Aura Contact Center Implementation Exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about identifying the correct troubleshooting steps when encountering a SIP trunk failure. I wasn't entirely sure of the answer, but I managed to pass the exam.
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Viola

5 months ago
Just passed the Avaya Aura Contact Center Implementation Exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Domonique

6 months ago
Passing the Avaya Aura Contact Center Implementation Exam was a great achievement for me, and I couldn't have done it without the help of Pass4Success practice questions. One question that stood out to me was about installing and configuring the Orchestration Designer software from CCMA. It was a tricky one, but I was able to answer it correctly and pass the exam.
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Staci

7 months ago
My exam experience for the Avaya Aura Contact Center Implementation Exam was challenging but rewarding. The Pass4Success practice questions really helped me understand the Contact Center components, features, and functions. I remember a question on implementing the Avaya Aura Contact Center High Availability solution that had me a bit stumped, but I managed to pass the exam in the end.
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German

7 months ago
Just passed the Avaya Aura Contact Center Implementation Exam! Be prepared for questions on configuring skill-based routing. You'll need to understand how to map agent skills to customer needs. Study the Skill Assignment Manager thoroughly. Thanks to Pass4Success for providing spot-on practice questions that helped me prepare quickly!
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Vicki

8 months ago
I recently passed the Avaya Aura Contact Center Implementation Exam and I found that the Pass4Success practice questions were extremely helpful in preparing me for the exam. One question that I was unsure of was related to troubleshooting Agent Workstations using the CCT Reference Client. Despite my uncertainty, I was able to pass the exam successfully.
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Free Avaya 6210 Exam Actual Questions

Note: Premium Questions for 6210 were last updated On Feb. 12, 2025 (see below)

Question #1

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

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Correct Answer: D

Question #2

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

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Correct Answer: A

Question #3

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

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Correct Answer: D

Question #4

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

Reveal Solution Hide Solution
Correct Answer: A

Question #5

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

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Correct Answer: A

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