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Avaya 3314 Exam Questions

Status: RETIRED
Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance
Exam Code: 3314
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Number of 3314 practice questions in our database: 62 (updated: 22-08-2024)
Expected 3314 Exam Topics, as suggested by Avaya :
  • Topic 1: Describe the AAEP standard reporting capabilities/ Describe the components of the POM User Interface
  • Topic 2: Describe the capabilities of CMS RT Socket-based Routing/ Use POM troubleshooting procedures and tools
  • Topic 3: Configure Avaya Aura Experience Portal (AAEP) features and functions/ Describe the Experience Portal External Systems
  • Topic 4: Describe the standard POM reporting capabilities/ Describe the AAEP and POM architecture/ Explain how agent scripts are created and used
  • Topic 5: Use AAEP troubleshooting isolation tools, logs and processes/ Describe the steps to configure the EPM for Email and SMS
  • Topic 6: Install and configure POM features and functions/ Describe Agent Assignment options
  • Topic 7: Explain the upgrade paths and procedures/ Explain how agents are assigned to campaigns
  • Topic 8: Verify the prerequisites to the POM installation/ Configure Intelligent Customer Routing (ICR)
  • Topic 9: Explain the ICR installation requirements/ Perform POM database administration
  • Topic 10: Understand ICR reporting capabilities/ Describe ICR reporting capabilities
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Laticia

3 months ago
Passing the Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance exam was a great achievement for me. The POM troubleshooting procedures and tools were crucial topics that helped me during the exam. One question that I recall was about using POM troubleshooting procedures, which required a deep understanding of the topic. Despite my initial uncertainty, I successfully passed the exam.
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Amie

4 months ago
My exam experience was successful as I passed the Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance exam. The POM Delisa Interface components were a key topic in the exam, and I was able to answer related questions confidently. One question that I remember was about the standard reporting capabilities of AAEP, which I found challenging but still managed to pass.
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Stacey

5 months ago
Just passed the Avaya Aura Experience Portal exam! Be prepared for questions on IVR call flow design and POM configuration. Study the AAEP architecture thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Amie

5 months ago
I recently passed the Avaya Avaya Aura Experience Portal with POM Implementation and Maintenance exam. Thanks to Pass4Success practice questions, I was well-prepared for the exam. One question that stood out to me was related to the capabilities of CMS RT Socket-based Routing. I was a bit unsure of the answer, but I managed to pass the exam.
upvoted 0 times
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Free Avaya 3314 Exam Actual Questions

Note: Premium Questions for 3314 were last updated On 22-08-2024 (see below)

Question #1

Which statement describes Agent blending?

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Correct Answer: D

Question #2

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

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Correct Answer: B

Question #3

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

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Correct Answer: C

Question #4

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

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Correct Answer: B

Question #5

Which statement describes Agent blending?

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Correct Answer: D

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