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  • 3312: Avaya Aura Contact Center Administration

Avaya 3312 Exam Questions

Status: RETIRED
Exam Name: Avaya Aura Contact Center Administration
Exam Code: 3312
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 105 Minutes
Number of 3312 practice questions in our database: 66 (updated: 22-08-2024)
Expected 3312 Exam Topics, as suggested by Avaya :
  • Topic 1: Explain the functions within the Avaya Agent Desktop and Agent Browser/ Demonstrate knowledge of how to configure a Contact Router
  • Topic 2: Demonstrate how to identifying blocks in Service Creation Environment for a flow application/ Explain the purpose of thresholds within displays and reports
  • Topic 3: Explain the different functions of the Contact Center Management (CCM) component/ Describe the difference between Call Presentation Class options
  • Topic 4: Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures/ Describe and implement the components of Access and Partition Management
  • Topic 5: Demonstrate a knowledge Service Creation Environment intrinsics and expression/ Interpret graphical or tabular displays
  • Topic 6: Demonstrate the ability to create and interpret Service Creation Environment scripts/ Explain the functions of a skillset and how and where they are used
  • Topic 7: Explain the difference between the Service Creation Environment local view and Contact Center View/ Describe the function of the Avaya Aura® Media Server
  • Topic 8: Describe the function of the Avaya Aura® Media Server/ Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent
  • Topic 9: Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data/ Explain the functions within the Configuration Component
  • Topic 10: Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator/ Describe the function of variables within the Service Creation Environment
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Tonette

3 months ago
Passing the Avaya Aura Contact Center Administration exam was a great achievement for me, and I owe a big thanks to Pass4Success practice questions for helping me prepare. The exam covered topics such as configuring the Contact Router and identifying blocks in Service Creation Environment for flow applications. One question that I recall from the exam was about setting thresholds within displays and reports. It was a challenging question, but I managed to answer it correctly and pass the exam.
upvoted 0 times
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Cheryl

4 months ago
My exam experience was successful as I passed the Avaya Aura Contact Center Administration exam. With the assistance of Pass4Success practice questions, I was able to understand the functions within the Avaya Agent Desktop and Agent Browser. One question that I remember from the exam was about the purpose of thresholds within displays and reports. It was a bit tricky, but I was able to answer it correctly and pass the exam.
upvoted 0 times
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Diane

5 months ago
Just passed the Avaya Aura Contact Center Administration exam! A key topic was call routing strategies. Expect questions on configuring skill-based routing. Study the different routing methods and their applications. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Douglass

5 months ago
I recently passed the Avaya Aura Contact Center Administration exam with the help of Pass4Success practice questions. The exam covered topics such as configuring the Contact Router and identifying blocks in Service Creation Environment for flow applications. One question that stood out to me was related to setting thresholds within displays and reports. I wasn't completely sure of the answer, but I managed to pass the exam.
upvoted 0 times
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Free Avaya 3312 Exam Actual Questions

Note: Premium Questions for 3312 were last updated On 22-08-2024 (see below)

Question #1

A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

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Correct Answer: D

Question #2

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

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Correct Answer: C

Question #3

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

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Correct Answer: A, D, E

Question #4

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.

Which statement regarding the Event Handler is true?

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Correct Answer: C

Question #5

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).

What is used to configure this service?

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Correct Answer: A

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