Avaya Exam 78950X Topic 8 Question 16 Discussion

Actual exam question for Avaya's 78950X exam

Question #: 16
Topic #: 8

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

AThe skillset call is released and the agent goes Into After Call Work state.

BThe agent goes into a Walk Away state.

CWhen the agent releases the skillset call, they are automatically placed in an After Call Work state.

DAfter releasing the call, the agent must go Ready before entering the After Call Work state.

Show Suggested Answer

Suggested Answer: C

by Beckie at May 05, 2022, 11:55 PM

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