Avaya Exam 78950X Topic 2 Question 52 Discussion

Actual exam question for Avaya's 78950X exam

Question #: 52
Topic #: 2

Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

ACCT

BCCMS

CCCMM

DCCMA

Show Suggested Answer

Suggested Answer: C

by Cordelia at Feb 12, 2024, 06:03 AM

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Jerry

5 months ago

I'm torn between CCMS and CCMM. Both seem like they could be the right choice for intelligent call routing.

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Samuel

5 months ago

Actually, I think the correct answer is C) CCMM. It handles contact processing and data accumulation.

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Stevie

5 months ago

I believe it's A) CCT. It sounds like it could be the component for routing calls.

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Pamella

6 months ago

I agree with you, Francisca. CCMA is responsible for those functions.

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Francisca

7 months ago

I think the answer is D) CCMA.

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