Avaya Exam 7498X Topic 5 Question 31 Discussion

Actual exam question for Avaya's 7498X exam

Question #: 31
Topic #: 5

What is the significance of the Channel Measure field in the Account by Agent report?

AIt is a count of interactions attended by the agent, including the interactions that were transferred with the reporting period by channel.

BIt is the amount of time the agent spends working interactions within the reporting period by channel.

CIt is used to determine the number of channels that the agent supported while supporting an account.

DIt is a count of interactions directed to the agent within the reporting period by channel.

Show Suggested Answer

Suggested Answer: C

by Izetta at May 03, 2022, 05:08 PM

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