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Avaya Exam 7497X Topic 5 Question 76 Discussion

Actual exam question for Avaya's 7497X exam
Question #: 76
Topic #: 5
[All 7497X Questions]

A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

WebSocket connection to 'ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

What is the problem indicated by this error message?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Deeanna at Jun 19, 2024, 04:42 AM

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Staci
4 months ago
I think the error message indicates that there are no agents available in Avaya Oceana.
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Rupert
4 months ago
Gotta be option B. The WebSocket connection is failing to establish, so the customer web chat is unable to connect to the Avaya Oceana web chat snap-in. Simple as that.
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Stanton
4 months ago
I believe the issue might be with the Avaya Oceana web chat snap-in.
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Mammie
4 months ago
I agree with Kenda, it seems like the browser is blocking the connection.
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Willodean
4 months ago
Haha, looks like the customer is trying to hack into the Avaya Oceana system with that WebSocket connection. 403 Forbidden, better try a different approach, my friend!
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Arlette
3 months ago
B: Yeah, it seems like the browser is blocking the connection. They need to check their settings.
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Honey
4 months ago
A: The customer web chat is rejected by the browser proxy or antivirus installed In the PC.
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Kenda
4 months ago
I think the problem is with the browser proxy or antivirus.
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Lilli
4 months ago
I think the answer is C. The 403 Forbidden error indicates that the browser or some security component is blocking the WebSocket connection, likely due to a proxy or antivirus settings. The customer should check their network and security configurations.
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Karina
3 months ago
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
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Rashad
4 months ago
A) The customer web chat is connected but there is a problem with the web chat snap-in.
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Shaniqua
5 months ago
Hmm, the error message clearly states that the WebSocket connection failed due to an unexpected response code of 403. This points to an issue with the server-side authorization or access control, not a problem with the client or the chat snap-in.
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Danilo
4 months ago
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
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Freeman
5 months ago
B) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
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Stephen
5 months ago
A) The customer web chat is connected but there is a problem with the web chat snap-in.
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