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Avaya Exam 7497X Topic 5 Question 76 Discussion

Actual exam question for Avaya's 7497X exam
Question #: 76
Topic #: 5
[All 7497X Questions]

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:

A connection error has occurred Connection closed, chat has ended.

What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Deeanna at Jun 19, 2024, 04:42 AM

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Staci
9 months ago
I think the error message indicates that there are no agents available in Avaya Oceana.
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Rupert
9 months ago
Gotta be option B. The WebSocket connection is failing to establish, so the customer web chat is unable to connect to the Avaya Oceana web chat snap-in. Simple as that.
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Stanton
9 months ago
I believe the issue might be with the Avaya Oceana web chat snap-in.
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Mammie
9 months ago
I agree with Kenda, it seems like the browser is blocking the connection.
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Willodean
9 months ago
Haha, looks like the customer is trying to hack into the Avaya Oceana system with that WebSocket connection. 403 Forbidden, better try a different approach, my friend!
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Arlette
8 months ago
B: Yeah, it seems like the browser is blocking the connection. They need to check their settings.
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Honey
9 months ago
A: The customer web chat is rejected by the browser proxy or antivirus installed In the PC.
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Kenda
9 months ago
I think the problem is with the browser proxy or antivirus.
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Lilli
9 months ago
I think the answer is C. The 403 Forbidden error indicates that the browser or some security component is blocking the WebSocket connection, likely due to a proxy or antivirus settings. The customer should check their network and security configurations.
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Karina
8 months ago
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
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Rashad
9 months ago
A) The customer web chat is connected but there is a problem with the web chat snap-in.
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Shaniqua
10 months ago
Hmm, the error message clearly states that the WebSocket connection failed due to an unexpected response code of 403. This points to an issue with the server-side authorization or access control, not a problem with the client or the chat snap-in.
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Danilo
9 months ago
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
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Freeman
9 months ago
B) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
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Stephen
9 months ago
A) The customer web chat is connected but there is a problem with the web chat snap-in.
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