Avaya Exam 7497X Topic 4 Question 68 Discussion

Actual exam question for Avaya's 7497X exam

Question #: 68
Topic #: 4

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which logs need to be checked?

ACSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log
PU logs- /var/log/Avaya/dcm/CallServerConnectorService

BCSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log
PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

CCSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.Iog
PU logs- /vaf/log/Avaya/dcm/pu/pu.log

DCSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log
PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

Show Suggested Answer

Suggested Answer: C

by Candida at Mar 08, 2024, 04:41 PM

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Margot

10 months ago

I think the key here is to consider how CSC interacts with Avaya Oceana and Communication Manager. Option D also mentions the control and monitoring of voice calls, which is a crucial aspect.

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Bettina

10 months ago

I see your point, Justine. However, option B also seems plausible as DMCC is known for managing messaging between systems.

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Justine

10 months ago

But don't you think that option C makes more sense because TSAPI is commonly used for this type of integration?

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Marvel

11 months ago

I disagree, I believe the answer is A) CSC communicates with Communication Manager through the DLG Interface in the AES.

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Justine

11 months ago

I think the correct answer is C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

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