Avaya Exam 7492X Topic 5 Question 73 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 73
Topic #: 5

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.

Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

AReserve Agents

BWeighted Advance Time

CDynamic Queue Position

DGreatest Need

Show Suggested Answer

Suggested Answer: A, B, C

by Cletus at Sep 19, 2024, 01:11 AM

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France

3 days ago

I'm not sure, but I think C) Dynamic Queue Position could also be a valid option as it adjusts based on the customer's position in the queue.

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Charlene

5 days ago

I disagree, I believe the answer is D) Greatest Need because it focuses on adjusting service level based on urgency.

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Dorian

6 days ago

I think the answer is A) Reserve Agents because it allows for prioritizing certain customers.

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