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Avaya Exam 7492X Topic 5 Question 69 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 69
Topic #: 5
[All 7492X Questions]

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

Show Suggested Answer Hide Answer
Suggested Answer: A

by King at Aug 23, 2024, 09:50 AM

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Malcolm
2 months ago
I agree with Elenora, D seems like the best choice for maintaining target allocations.
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Portia
2 months ago
But A makes sense because it prioritizes skill level.
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Elenora
2 months ago
I disagree, I believe it's D.
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Portia
2 months ago
I think the answer is A.
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Alton
3 months ago
I'm gonna have to go with C on this one. Longest wait time, no need to complicate things. Although, maybe the Communication Manager is just feeling a bit lazy and wants to take the easy way out.
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Matt
2 months ago
Yeah, I agree. Keeping it simple with the longest wait time.
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Eden
2 months ago
I think C is the way to go. Longest wait time makes sense.
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Coletta
3 months ago
B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.
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Floyd
2 months ago
B, for sure. The Communication Manager is all about efficiency, and that means going with the highest skill level and longest wait time. Simple as that.
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Amie
2 months ago
B) As the highest skill level and the longest CW1 or PWI
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Alona
2 months ago
A) As the highest skill level and the highest ratio of CWT/SO or PWT/SO
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Mozell
3 months ago
Hmm, D seems like the obvious choice here. I mean, who wants to play favorites with the calls? Let the old ones have their turn, that's what I say.
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Merrilee
2 months ago
Hmm, D seems like the obvious choice here. I mean, who wants to play favorites with the calls? Let the old ones have their turn, that's what I say.
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Beatriz
2 months ago
D) As the oldest call waiting that best maintains the administered target allocations for all skills
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Tabetha
2 months ago
C) As the longest CWT or PW I
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Devon
2 months ago
B) As the highest skill level and the longest CW1 or PWI
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Trina
2 months ago
A) As the highest skill level and the highest ratio of CWT/SO or PWT/SO
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