BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Avaya Exam 7492X Topic 4 Question 75 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 75
Topic #: 4
[All 7492X Questions]

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: B, E

Reference Avaya Aura Call Center Feature Reference 6.0 page 78


by Hayley at Sep 15, 2024, 01:37 AM

Limited Time Offer

25%

Off

Get Premium 7492X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Oliva
26 days ago
I'm just glad there's no option for 'It makes the coffee for the agents.' That would be a bit too much to ask for.
upvoted 0 times
...
Jade
27 days ago
Wow, these features sound like they were designed by a team of call center ninjas! I'm sure the exam writers will be impressed.
upvoted 0 times
Edelmira
9 days ago
B) It dynamically matches a customer to an optimal agent.
upvoted 0 times
...
Anissa
9 days ago
I agree, these features are definitely impressive!
upvoted 0 times
...
Lanie
10 days ago
E) It uses advanced algorithms to efficiently route calls to agents.
upvoted 0 times
...
Dottie
16 days ago
A) It enables routing of calls to the agent that is most idle.
upvoted 0 times
...
...
Gearldine
30 days ago
I agree with Tenesha, but I think D is also really useful for custom reporting on call center activities.
upvoted 0 times
Catalina
3 days ago
D) It allows for dynamic reporting of call center activities in custom methods.
upvoted 0 times
...
Sheron
5 days ago
E) It uses advanced algorithms to efficiently route calls to agents.
upvoted 0 times
...
Marya
21 days ago
A) It enables routing of calls to the agent that is most idle.
upvoted 0 times
...
...
Albina
2 months ago
I believe options B and E describe the benefits well, as they focus on matching customers to the best agent efficiently.
upvoted 0 times
...
Isadora
2 months ago
I agree, it seems like it can help improve customer service.
upvoted 0 times
...
Tenesha
2 months ago
B and C are the most important features. Dynamically matching customers to optimal agents and conditional routing to agent queues are crucial for efficient call center operations.
upvoted 0 times
Arthur
2 months ago
I agree, conditional routing to agent queues is also essential for smooth call center operations.
upvoted 0 times
...
Erasmo
2 months ago
B and C are definitely key features. Dynamically matching customers to optimal agents is a game changer.
upvoted 0 times
...
...
Hannah
2 months ago
I think the Business Advocate feature sounds really useful.
upvoted 0 times
...

Save Cancel