Avaya Exam 7492X Topic 3 Question 31 Discussion

Actual exam question for Avaya's 7492X exam

Question #: 31
Topic #: 3

[All 7492X Questions]

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

AAgent 1

BAgent 2

CAgent 3

DAgent 4

Show Suggested Answer

Suggested Answer: A

by Carin at Aug 19, 2022, 12:02 PM

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5 days ago

I agree with Rodolfo, Agent 1 is the best choice for the next call requiring French.

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7 days ago

I think Agent 1 is still available because they have experience with Sales and French.

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