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Avaya Exam 7492X Topic 2 Question 78 Discussion

Actual exam question for Avaya's 7492X exam
Question #: 78
Topic #: 2
[All 7492X Questions]

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

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Suggested Answer: A

by Weldon at Dec 08, 2024, 01:49 AM

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Lovetta
1 months ago
Wait, am I the only one who's wondering why the vector is on strike? Maybe it's got a secret life as a stand-up comedian and this is its way of getting attention.
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Alaine
6 days ago
D) Determine the frequency and severity of the Issue where the vector does not route calls properly
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Owen
13 days ago
C) Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
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Providencia
28 days ago
B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
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Wilburn
2 months ago
D? Really? How about we just ask the vector nicely to start working again? Maybe offer it a cookie or something.
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Novella
24 days ago
C) Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
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Lashawn
28 days ago
B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
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Cassi
2 months ago
A) Reduce or eliminate the business Impact of the vector by testing the vectors.
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Gregg
2 months ago
A sounds good, but I bet the business would be more interested in a solution than just testing the vectors. Gotta get those calls routing properly, am I right?
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Florencia
24 days ago
D) Determine the frequency and severity of the issue where the vector does not route calls properly.
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Chaya
28 days ago
A) Reduce or eliminate the business impact of the vector by testing the vectors.
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Genevieve
1 months ago
C) Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
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Janey
2 months ago
B) Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
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Ernie
2 months ago
I dunno, C looks like the obvious choice to me. If the vector's not working, just fix the darn thing! No need to overcomplicate it.
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Lera
3 months ago
I believe reducing the business impact by testing the vectors is also crucial. We need to ensure minimal disruption to operations.
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France
3 months ago
Hmm, B seems like the way to go here. Gotta identify all the moving parts before you can start tinkering with the vector config. Can't just jump in blind, you know?
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Helene
1 months ago
Cathrine: Absolutely. Let's start by identifying all the components related to the queue configuration.
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Pearlene
1 months ago
User 3: Makes sense. We need to be methodical in our approach to avoid causing more issues.
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Cathrine
2 months ago
User 2: Definitely. Once we have a hypothesis, we can test it out and see if it resolves the problem.
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Elsa
2 months ago
User 1: Yeah, I agree. It's important to pinpoint where the issue might be coming from before making any changes.
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Chan
3 months ago
I agree with Ammie. It's important to understand the root cause of the issue before taking corrective action.
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Ammie
3 months ago
I think the company should identify components where the queue is configured and formulate a hypothesis for testing.
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