Avaya Exam 7392X Topic 7 Question 82 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 82
Topic #: 7

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

ADirect Department Calling (DDC)

BUniform Call Distribution Most Idle Agent (UCD-MIA)

CUniform Call Distribution-Least Occupied Agent (UCD-LOA)

DDynamic Agent Selection (DAS)

EExpert Agent Distribution-Most Idle Agent (EAD-MIA)

Show Suggested Answer

Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Melina at Oct 24, 2024, 08:54 PM

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Jovita

19 days ago

Haha, I bet the customer wants the agent who's been napping the longest to answer their call. UCD-MIA is the way to go, my friends!

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Felicitas

20 hours ago

Yeah, it ensures that the longest available agent gets the call.

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Broderick

5 days ago

UCD-MIA sounds like the best option for this scenario.

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Halina

20 days ago

I agree with Eliseo, UCD-MIA makes sense for routing calls to the longest available agent.

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Donette

22 days ago

Expert Agent Distribution-Most Idle Agent (EAD-MIA)? Sounds like a job for the pros. I'm just a humble call center agent, so I'm going with the simple solution: UCD-LOA.

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Marget

24 days ago

Wow, Dynamic Agent Selection (DAS) sounds fancy, but it's not what we need here. Gotta stick with the most idle agent, so UCD-MIA is the way to go.

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Virgie

28 days ago

Direct Department Calling (DDC)? Nah, that's for routing based on department, not agent availability. Gotta go with Uniform Call Distribution-Least Occupied Agent (UCD-LOA) to keep those calls moving!

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Margart

7 days ago

Yeah, Direct Department Calling (DDC) wouldn't work for this scenario.

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Leigha

14 days ago

I think Uniform Call Distribution-Least Occupied Agent (UCD-LOA) is the way to go.

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Eliseo

1 months ago

I think the answer is B) Uniform Call Distribution Most Idle Agent (UCD-MIA).

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