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Avaya Exam 7392X Topic 7 Question 82 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 82
Topic #: 7
[All 7392X Questions]

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

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Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Melina at Oct 24, 2024, 08:54 PM

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Jovita
3 months ago
Haha, I bet the customer wants the agent who's been napping the longest to answer their call. UCD-MIA is the way to go, my friends!
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Irving
2 months ago
Let's go with UCD-MIA for the hunt group configuration.
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Adelle
2 months ago
That's right, skill level doesn't matter in this case.
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Felicitas
2 months ago
Yeah, it ensures that the longest available agent gets the call.
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Broderick
2 months ago
UCD-MIA sounds like the best option for this scenario.
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Halina
3 months ago
I agree with Eliseo, UCD-MIA makes sense for routing calls to the longest available agent.
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Donette
3 months ago
Expert Agent Distribution-Most Idle Agent (EAD-MIA)? Sounds like a job for the pros. I'm just a humble call center agent, so I'm going with the simple solution: UCD-LOA.
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Marget
3 months ago
Wow, Dynamic Agent Selection (DAS) sounds fancy, but it's not what we need here. Gotta stick with the most idle agent, so UCD-MIA is the way to go.
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Virgie
3 months ago
Direct Department Calling (DDC)? Nah, that's for routing based on department, not agent availability. Gotta go with Uniform Call Distribution-Least Occupied Agent (UCD-LOA) to keep those calls moving!
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Lacresha
2 months ago
UCD-LOA ensures that the longest available agent gets the queued call.
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Bronwyn
2 months ago
Definitely, we need to prioritize agent availability over skill level.
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Jonelle
2 months ago
Definitely, it's important to prioritize agent availability over skill level in this case.
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Tennie
2 months ago
Yeah, UCD-LOA ensures that the longest available agent gets the queued call, regardless of skill level.
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Verdell
2 months ago
I agree, Uniform Call Distribution-Least Occupied Agent (UCD-LOA) is the way to go for this scenario.
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Margart
2 months ago
Yeah, Direct Department Calling (DDC) wouldn't work for this scenario.
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Leigha
3 months ago
I think Uniform Call Distribution-Least Occupied Agent (UCD-LOA) is the way to go.
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Eliseo
3 months ago
I think the answer is B) Uniform Call Distribution Most Idle Agent (UCD-MIA).
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