Avaya Exam 7392X Topic 7 Question 78 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 78
Topic #: 7

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

AAssigned Skill on the Hunt Group form

BCall Handling Preference on the Hunt Group form

CTimed ACW field on the VDN or Hunt Group form

DDirect Agent Call First on the Agent Handling form

Show Suggested Answer

Suggested Answer: B

by Carmelina at Sep 14, 2024, 10:27 AM

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Jonelle

27 days ago

Haha, I bet the agents would love a 'Direct Agent Call First' option. 'Hey, can I just ignore this customer and take the next one instead?' C is the way to go, though.

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Broderick

9 days ago

A) Assigned Skill on the Hunt Group form

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Carol

30 days ago

C is the obvious choice here. You want your agents to be able to take a breather after a sale, not jump straight into the next call.

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Jarod

1 months ago

I'm going with C. Timed ACW is the way to go, unless you want your agents rushing off the phone to get to the next call.

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Fletcher

9 days ago

B) Call Handling Preference on the Hunt Group form

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Lawanda

12 days ago

A) Assigned Skill on the Hunt Group form

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Valene

1 months ago

I'm not sure, but I think it could also be A) Assigned Skill on the Hunt Group form. It might help in routing the calls to the right agents.

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Bettina

1 months ago

I agree with Phuong. Adjusting the Timed ACW field would allow the agents to wrap up calls effectively.

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Phuong

1 months ago

I think the parameter that should be adjusted is C) Timed ACW field on the VDN or Hunt Group form.

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Laura

1 months ago

I was torn between B and C, but I think C is the way to go. You need to adjust the Timed ACW setting to give agents time to wrap things up.

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Nadine

2 months ago

C definitely sounds right to me. The Timed ACW field is where you set the amount of time the agent has to handle post-call work, right?

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Lili

5 days ago

D) Direct Agent Call First on the Agent Handling form

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Tracie

8 days ago

Yes, that's correct. The Timed ACW field allows you to set the amount of time for post-call work.

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Arlen

14 days ago

C) Timed ACW field on the VDN or Hunt Group form

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Junita

1 months ago

B) Call Handling Preference on the Hunt Group form

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James

1 months ago

A) Assigned Skill on the Hunt Group form

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Salena

2 months ago

I think the correct answer is C. Timed ACW field on the VDN or Hunt Group form. That's how you can allow agents to have some time to wrap up calls after a sales call.

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Leoma

2 months ago

Yes, that parameter allows agents to have some time to wrap up calls after completing a sales call.

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Aliza

2 months ago

I agree, C) Timed ACW field on the VDN or Hunt Group form is the correct parameter to adjust.

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