Avaya Exam 7392X Topic 3 Question 77 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 77
Topic #: 3

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

AClass of Restriction (COR)

BClass of Service (COS)

Cskill-level

Dead-mla

Show Suggested Answer

Suggested Answer: A

by Noah at Sep 19, 2024, 03:22 PM

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Simona

28 days ago

I'm going to go with A) Class of Restriction (COR). It just seems more logical to me than the other choices. Let's hope I'm right!

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Lino

9 days ago

I think A) Class of Restriction (COR) is the right choice.

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Alberta

1 months ago

Definitely B) Class of Service (COS). I mean, who doesn't know that? This question is a piece of cake!

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Shawna

1 months ago

Haha, 'ead-mla'? What kind of made-up option is that? I'm going with C) skill-level, that sounds more like a real feature.

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Carli

11 days ago

Definitely not choosing 'ead-mla'. C) skill-level seems like the correct answer.

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Jamey

14 days ago

Yeah, I don't think 'ead-mla' is a real option. C) skill-level makes more sense.

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Rodney

18 days ago

I agree, 'ead-mla' does sound made-up. I think C) skill-level is the right choice.

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Marvel

1 months ago

I think the answer is B) Class of Service (COS). Surely that's the correct way to ensure Direct Agent calls are measured properly in the CMS.

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Reena

10 days ago

I believe it's Class of Restriction (COR) that needs to be administered.

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Kanisha

23 days ago

I think it might be skill-level instead.

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Reena

28 days ago

I agree, Class of Service (COS) is the way to go.

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Bernardine

1 months ago

Hmm, I'm not sure. My gut says D) ead-mla, but I could be wrong. Maybe I should have paid more attention in class!

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Sommer

2 months ago

I'm not sure, but I think skill-level might also be important for measuring Direct Agent calls accurately.

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Herminia

2 months ago

I agree with Leanora, because COR controls which agents can receive direct calls.

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Leanora

2 months ago

I think the correct answer is A) Class of Restriction (COR).

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