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Avaya Exam 7392X Topic 3 Question 77 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 77
Topic #: 3
[All 7392X Questions]

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

Show Suggested Answer Hide Answer
Suggested Answer: A

Contribute your Thoughts:

Simona
3 months ago
I'm going to go with A) Class of Restriction (COR). It just seems more logical to me than the other choices. Let's hope I'm right!
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Avery
2 months ago
Well, let's see if A) Class of Restriction (COR) is the correct answer.
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Brittney
2 months ago
I'm not so sure, I think it might be C) skill-level.
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Shawana
2 months ago
I agree, it does make sense to administer Class of Restriction.
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Lino
3 months ago
I think A) Class of Restriction (COR) is the right choice.
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Alberta
3 months ago
Definitely B) Class of Service (COS). I mean, who doesn't know that? This question is a piece of cake!
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Shawna
3 months ago
Haha, 'ead-mla'? What kind of made-up option is that? I'm going with C) skill-level, that sounds more like a real feature.
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Carli
3 months ago
Definitely not choosing 'ead-mla'. C) skill-level seems like the correct answer.
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Jamey
3 months ago
Yeah, I don't think 'ead-mla' is a real option. C) skill-level makes more sense.
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Rodney
3 months ago
I agree, 'ead-mla' does sound made-up. I think C) skill-level is the right choice.
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Marvel
3 months ago
I think the answer is B) Class of Service (COS). Surely that's the correct way to ensure Direct Agent calls are measured properly in the CMS.
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Reena
3 months ago
I believe it's Class of Restriction (COR) that needs to be administered.
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Kanisha
3 months ago
I think it might be skill-level instead.
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Reena
3 months ago
I agree, Class of Service (COS) is the way to go.
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Bernardine
3 months ago
Hmm, I'm not sure. My gut says D) ead-mla, but I could be wrong. Maybe I should have paid more attention in class!
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Sommer
4 months ago
I'm not sure, but I think skill-level might also be important for measuring Direct Agent calls accurately.
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Herminia
4 months ago
I agree with Leanora, because COR controls which agents can receive direct calls.
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Leanora
4 months ago
I think the correct answer is A) Class of Restriction (COR).
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