Avaya Exam 7392X Topic 2 Question 79 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 79
Topic #: 2

[All 7392X Questions]

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

ACall 1

BCall 2

CCall 3

DCall 4

Show Suggested Answer

Suggested Answer: A

by Lauryn at Sep 19, 2024, 01:56 PM

Limited Time Offer

25%

Off

Get Premium 7392X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Jonell

1 months ago

I bet the real answer is A) Call 1. It's always the first one, isn't it? Classic trick question, trying to catch us off guard.

upvoted 0 times

Ashleigh

11 days ago

User 3: I'm going with A) Call 1 as well. It just makes sense.

upvoted 0 times

...

Sunny

14 days ago

User 2: Yeah, I agree. They usually start with the first call.

upvoted 0 times

...

Linn

28 days ago

I think it's A) Call 1 too.

upvoted 0 times

...

Jose

2 months ago

Wow, this is a tough one. I'm going to have to go with D) Call 4. Challenge the agent, keep them on their toes! Plus, it'll make for a more interesting day, you know?

upvoted 0 times

Roslyn

12 days ago

Oliva: Interesting perspectives, but I still think Call 1 is the way to go.

upvoted 0 times

...

Osvaldo

16 days ago

I see your point, but I think Call 2 is the best choice.

upvoted 0 times

...

Oliva

28 days ago

I disagree, I believe Call 4 should be the priority.

upvoted 0 times

...

Bettina

1 months ago

I think Call 1 should be handled first.

upvoted 0 times

...

Isidra

2 months ago

I agree with Lina, Call 3 should be handled first based on the skill level handling preference.

upvoted 0 times

...

Bernardo

2 months ago

Hmm, I'm going with C) Call 3. Seems like the logical choice to me. Wouldn't want to overwhelm the agent with the toughest call right off the bat.

upvoted 0 times

Roxane

1 months ago

Call 2 could also work, maybe it's best to start with something in the middle difficulty-wise.

upvoted 0 times

...

Lorrine

1 months ago

I think Call 1 might be a good choice too, get them warmed up before tackling the harder ones.

upvoted 0 times

...

Louisa

1 months ago

I agree, starting with the third call makes sense. It's probably less stressful for the agent.

upvoted 0 times

...

Lina

2 months ago

I believe the agent will handle Call 3 first because it has the highest skill level.

upvoted 0 times

...

Leslie

2 months ago

The answer is clearly B) Call 2. That's the whole point of the skill level handling preference, right? Gotta start with the easiest calls first.

upvoted 0 times

Krissy

28 days ago

D) Call 4

upvoted 0 times

...

Arlen

1 months ago

C) Call 3

upvoted 0 times

...

Kristofer

1 months ago

B) Call 2

upvoted 0 times

...

Alesia

2 months ago

A) Call 1

upvoted 0 times

...

Rickie

2 months ago

I think the agent will handle Call 1 first.

upvoted 0 times

...