Avaya Exam 7392X Topic 2 Question 79 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 79
Topic #: 2

[All 7392X Questions]

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

ACall 1

BCall 2

CCall 3

DCall 4

Show Suggested Answer

Suggested Answer: A

by Lauryn at Sep 19, 2024, 01:56 PM

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Jonell

4 months ago

I bet the real answer is A) Call 1. It's always the first one, isn't it? Classic trick question, trying to catch us off guard.

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Ashleigh

3 months ago

User 3: I'm going with A) Call 1 as well. It just makes sense.

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Sunny

3 months ago

User 2: Yeah, I agree. They usually start with the first call.

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Linn

3 months ago

I think it's A) Call 1 too.

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Jose

4 months ago

Wow, this is a tough one. I'm going to have to go with D) Call 4. Challenge the agent, keep them on their toes! Plus, it'll make for a more interesting day, you know?

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Roslyn

3 months ago

Oliva: Interesting perspectives, but I still think Call 1 is the way to go.

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Osvaldo

3 months ago

I see your point, but I think Call 2 is the best choice.

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Oliva

3 months ago

I disagree, I believe Call 4 should be the priority.

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Bettina

3 months ago

I think Call 1 should be handled first.

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Isidra

4 months ago

I agree with Lina, Call 3 should be handled first based on the skill level handling preference.

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Bernardo

4 months ago

Hmm, I'm going with C) Call 3. Seems like the logical choice to me. Wouldn't want to overwhelm the agent with the toughest call right off the bat.

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Roxane

3 months ago

Call 2 could also work, maybe it's best to start with something in the middle difficulty-wise.

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Lorrine

4 months ago

I think Call 1 might be a good choice too, get them warmed up before tackling the harder ones.

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Louisa

4 months ago

I agree, starting with the third call makes sense. It's probably less stressful for the agent.

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Lina

4 months ago

I believe the agent will handle Call 3 first because it has the highest skill level.

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Leslie

4 months ago

The answer is clearly B) Call 2. That's the whole point of the skill level handling preference, right? Gotta start with the easiest calls first.

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Krissy

3 months ago

D) Call 4

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Arlen

3 months ago

C) Call 3

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Kristofer

4 months ago

B) Call 2

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Alesia

4 months ago

A) Call 1

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Rickie

4 months ago

I think the agent will handle Call 1 first.

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