Avaya Exam 7392X Topic 1 Question 9 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 9
Topic #: 1

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

AHunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

BHunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

CHunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

DHunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

Show Suggested Answer

Suggested Answer: B

by Gilma at May 06, 2022, 02:44 PM

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