B and C, no doubt. Although, I have to say, if an agent is 'dialing a number to place a call or activate a feature', that sounds a bit like they're slacking off instead of taking calls. Time for some quality assurance, if you ask me!
Hmm, this is a tricky one. I'm going to go with B and C. Who knows, maybe the 'aux work' button is actually for something completely different in this particular system. Better not to overthink it!
I'm going with B and D. If an ACD call is ringing at their telephone, that would definitely put them in the 'OTHER' state, right? And outgoing calls make sense too.
Option E seems a bit strange. Why would pressing the 'aux work' button put the agent in the 'OTHER' state? Shouldn't that be for things like breaks or lunch?
I think the correct answers are B and C. The agents are on outgoing calls or dialing a number to place a call or activate a feature, which would designate their state as 'OTHER'.
I believe statement C could also be a reason. If agents are dialing a number to place a call or activate a feature, it could lead to their state being 'OTHER'.
I agree with you. When agents are on calls from another split or when an ACD call is ringing at their telephone, it makes sense for their state to be 'OTHER'.
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