Avaya Exam 7392X Topic 1 Question 73 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 73
Topic #: 1

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

AThe agents are on calls from another split.

BThe agents are on outgoing calls.

CThe agents are dialing a number to place a call or activate a feature.

DAn ACD call is ringing at their telephone.

EThe agents have pressed thou aux work button.

Show Suggested Answer

Suggested Answer: C, D

by Goldie at Jul 14, 2024, 09:19 PM

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Santos

3 months ago

B and C, no doubt. Although, I have to say, if an agent is 'dialing a number to place a call or activate a feature', that sounds a bit like they're slacking off instead of taking calls. Time for some quality assurance, if you ask me!

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Cheryll

3 months ago

Hmm, this is a tricky one. I'm going to go with B and C. Who knows, maybe the 'aux work' button is actually for something completely different in this particular system. Better not to overthink it!

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Kayleigh

2 months ago

Yeah, I'd stick with B and C too. It's better to go with the obvious choices in this case.

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Antione

2 months ago

I agree, overthinking can lead to confusion. B and C seem like the most straightforward options.

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Mozelle

2 months ago

I think B and C are correct. It's always best to keep it simple.

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Jospeh

4 months ago

I'm going with B and D. If an ACD call is ringing at their telephone, that would definitely put them in the 'OTHER' state, right? And outgoing calls make sense too.

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Reed

3 months ago

Agreed, those two statements seem to describe why the agent's state would be designated as 'OTHER'.

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Lenora

3 months ago

Outgoing calls would also make sense for the 'OTHER' state.

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Dick

3 months ago

Yes, if an ACD call is ringing at their telephone, it would put them in the 'OTHER' state.

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Sabrina

3 months ago

I think B and D are the correct choices.

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Gretchen

4 months ago

Option E seems a bit strange. Why would pressing the 'aux work' button put the agent in the 'OTHER' state? Shouldn't that be for things like breaks or lunch?

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Tina

3 months ago

Option E is for when agents are doing work that is not related to calls, like administrative tasks.

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Fernanda

3 months ago

C) The agents are dialing a number to place a call or activate a feature.

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Daniela

3 months ago

A) The agents are on calls from another split.

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Jarvis

3 months ago

C) The agents are dialing a number to place a call or activate a feature.

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Erick

4 months ago

A) The agents are on calls from another split.

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Gerry

4 months ago

I think the correct answers are B and C. The agents are on outgoing calls or dialing a number to place a call or activate a feature, which would designate their state as 'OTHER'.

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Francis

4 months ago

User 2

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Viola

4 months ago

User 1

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Marva

4 months ago

I believe statement C could also be a reason. If agents are dialing a number to place a call or activate a feature, it could lead to their state being 'OTHER'.

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Una

4 months ago

I agree with you. When agents are on calls from another split or when an ACD call is ringing at their telephone, it makes sense for their state to be 'OTHER'.

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Tyisha

4 months ago

I think statement A and D could be reasons for the agent's state to be 'OTHER'.

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