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Avaya Exam 7392X Topic 1 Question 68 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 68
Topic #: 1
[All 7392X Questions]

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

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Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Jani at May 20, 2024, 03:06 AM

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Marylin
5 months ago
I'm gonna have to go with my gut on this one and say B. Uniform Call Distribution seems like the way to go when skill level doesn't matter.
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Cathrine
5 months ago
Hah, 'Expert Agent Selection' - sounds like they're trying to trick us! I'm going with the most straightforward answer, B. UCD-MIA.
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Emile
5 months ago
I'm going with B. UCD-MIA. Anything that involves 'Expert Agent' in the name sounds like it would consider skill level, which this question says is not a factor.
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Roxane
4 months ago
Definitely B) UCD-MIA, it fits the requirement perfectly.
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Jacinta
5 months ago
Yeah, I think B) UCD-MIA is the right call for this situation.
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Kristian
5 months ago
I agree, B) UCD-MIA seems like the best choice for this scenario.
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Janessa
5 months ago
Hmm, I'm not so sure. Doesn't Dynamic Agent Selection (DAS) also consider agent availability? I'm going to have to think about this one a bit more.
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Bev
4 months ago
C) Uniform Call Distribution-Least Occupied Agent (UCD-LOA)
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Rhea
5 months ago
B) Uniform Call Distribution Most Idle Agent (UCD-MIA)
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Lilli
5 months ago
A) Direct Department Calling (DDC)
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Fausto
5 months ago
Definitely B. Uniform Call Distribution is designed to distribute calls evenly to the available agents, and the 'Most Idle Agent' part ensures the longest-available agent gets the call.
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Precious
4 months ago
That makes sense. UCD-MIA ensures the longest-available agent gets the call.
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Precious
4 months ago
B) Uniform Call Distribution Most Idle Agent (UCD-MIA)
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Rebbeca
4 months ago
That makes sense. UCD-MIA ensures the longest-available agent gets the call.
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Rebbeca
4 months ago
B) Uniform Call Distribution Most Idle Agent (UCD-MIA)
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Renea
5 months ago
Exactly, it's the best option for this scenario.
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Dwight
5 months ago
That makes sense. UCD-MIA ensures the longest-available agent gets the call.
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Long
5 months ago
B) Uniform Call Distribution Most Idle Agent (UCD-MIA)
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Charlesetta
6 months ago
I think the answer is B) Uniform Call Distribution Most Idle Agent (UCD-MIA). That sounds like the best way to route calls to the agent who has been available the longest.
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Juan
5 months ago
Yes, that option ensures that the queued calls are routed to the agent who has been available the longest.
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Bernardo
5 months ago
I agree, B) Uniform Call Distribution Most Idle Agent (UCD-MIA) would be the best choice for this scenario.
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