Avaya Exam 7392X Topic 1 Question 67 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 67
Topic #: 1

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

AIt improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.

BIt provides basic reporting on Vectors, Agents, and Trunk Groups.

CIt facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

DIt provides options for selecting among available agents with the same skill.

EIt enables recorded announcements to be played to incoming calls.

Show Suggested Answer

Suggested Answer: C, D

by Ben at May 13, 2024, 01:02 PM

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Tarra

40 minutes ago

I think A and D are the correct answers. EAS helps optimize agent utilization by routing calls to the best-suited agent based on skill and availability.

upvoted 0 times

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Elin

5 days ago

I think A and D are the benefits of using EAS.

upvoted 0 times

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