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Avaya Exam 7392X Topic 1 Question 66 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 66
Topic #: 1
[All 7392X Questions]

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

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Suggested Answer: B

Administering Avaya Aura Call Center Features 6.0 page 224

by Brett at Apr 26, 2024, 07:54 PM

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Jani
5 months ago
Yeah, B makes sense. I'll go with that too.
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Marti
5 months ago
B seems plausible since 'most idle' fits the requirement of 'available the longest.'
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Jennie
6 months ago
But it says skill level doesn't matter. So, maybe Bob is right.
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Jani
6 months ago
I don't know, could it be Expert Agent Distribution-Most Idle Agent (EAD-MIA) instead?
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Maxima
6 months ago
Yeah, it's confusing. I believe it's Uniform Call Distribution Most Idle Agent (UCD-MIA).
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Jennie
7 months ago
This question is a bit tricky. What do you think?
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