BlackFriday 2024! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Avaya Exam 7392X Topic 1 Question 64 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 64
Topic #: 1
[All 7392X Questions]

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Bok at Apr 08, 2024, 07:23 PM

Limited Time Offer

25%

Off

Get Premium 7392X Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Art
5 months ago
I think the agent's login ID is administered in the switch, so that could also be when it's associated with a specific extension.
upvoted 0 times
...
Cecily
5 months ago
That's a good point Michal. It could be associated at that point as well.
upvoted 0 times
...
Michal
5 months ago
But isn't it also associated when the telephone extension is configured on the station form?
upvoted 0 times
...
Ashlyn
5 months ago
I agree with Cecily. When the agent logs in at that extension, the agent-loginID is associated with it.
upvoted 0 times
...
Cecily
5 months ago
I think the agent-loginID is associated with a specific extension when the agent logs in at that extension.
upvoted 0 times
...
Melina
6 months ago
Oh, that makes sense too. It's important for the agent's login ID to be set up correctly in the switch for proper association.
upvoted 0 times
...
Lauran
6 months ago
I believe the correct answer is C - when the agent's login ID is administered in the switch.
upvoted 0 times
...
Melina
6 months ago
You could be right, That sounds like a possible option as well.
upvoted 0 times
...
Tess
6 months ago
But isn't it also associated when the telephone extension is configured on the station form?
upvoted 0 times
...
Leila
6 months ago
I agree with you, The answer is D.
upvoted 0 times
...
Melina
7 months ago
I think the agent-loginID is associated with a specific extension when the agent logs in at that extension.
upvoted 0 times
Callie
6 months ago
I think that would not be the correct answer as EAS associates the agent-loginID with an extension only when the agent logs in.
upvoted 0 times
...
Ardella
6 months ago
But what about the other options like A) When the station has Auto Answer enabled?
upvoted 0 times
...
Mica
6 months ago
That makes sense. So, the answer would be D) When the agent logs in at that extension.
upvoted 0 times
...
Callie
6 months ago
I believe the agent-loginID is associated with a specific extension when the agent logs in at that extension.
upvoted 0 times
...
...
Heike
7 months ago
Yeah, I agree. I think option C is the most likely answer - when the agent's login ID is administered in the switch. That seems like the most direct way to make the association.
upvoted 0 times
...
Tandra
7 months ago
Hmm, I'm not convinced that's the right answer. Wouldn't Auto Answer just automatically answer the call, but not necessarily associate the agent's login ID with the extension? Seems like a bit of a stretch to me.
upvoted 0 times
...
Isreal
7 months ago
Ooh, good point. I hadn't considered that one. But what about option A - when the station has Auto Answer enabled? Could that also be a way to link the agent's login ID to the extension?
upvoted 0 times
...
Helene
7 months ago
I'm not so sure about that. I was thinking maybe option B could be correct - when the telephone extension is configured on the station form. That seems like it could be a way to associate the agent's login ID with a specific extension.
upvoted 0 times
...
Giovanna
7 months ago
Yeah, I agree. I'd say the most logical answer is option D - when the agent logs in at that extension. Doesn't that make the most sense?
upvoted 0 times
...
Jacki
8 months ago
Hmm, this is an interesting question. I'm not too familiar with the Expert Agent Selection (EAS) feature, but I think the key is understanding when the agent's login ID gets associated with a specific extension.
upvoted 0 times
...

Save Cancel