Avaya Exam 7392X Topic 1 Question 59 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 59
Topic #: 1

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.

Which call center feature provides this capability?

AVariable in Vectors

BAdjunct Routing

CForced Agent Logout from the After Call Work (ACW) mode

DRedirection on No Answer (RONA)

Show Suggested Answer

Suggested Answer: A

by Britt at Dec 23, 2023, 03:05 PM

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