Avaya Exam 7392X Topic 1 Question 5 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 5
Topic #: 1

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

AAgents should log in manually to each split.

BAgents could be logged in to 20 splits maximum.

CSplits could be measured by Basic Call Management System (BCMS).

DAfter an ACD-call, an agent will automatically change its state to AUX.

Show Suggested Answer

Suggested Answer: A, C

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by Leota at May 09, 2022, 10:17 AM

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