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Avaya Exam 7392X Topic 1 Question 49 Discussion

Actual exam question for Avaya's 7392X exam
Question #: 49
Topic #: 1
[All 7392X Questions]

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

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Suggested Answer: B

Avaya Aura Call Center Feature Reference 6.0 page 51

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