Avaya Exam 7392X Topic 1 Question 31 Discussion

Actual exam question for Avaya's 7392X exam

Question #: 31
Topic #: 1

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

AIt is possible to use Vector Directory Number (VDN) skill preferences.

BCall Management System (CMS) or IQ must be used as the reporting tool.

CIt includes Export Agent Selection (EAS) and Business Advocate (BA).

DService Level Maximize (SLM) can be used as a skills-based call distribution type.

ESLM can be used as an agent-based call distribution type.

Show Suggested Answer

Suggested Answer: B, C, D

by Aliza at May 08, 2022, 01:40 AM

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