Avaya Exam 72301X Topic 9 Question 14 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 14
Topic #: 9

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

AIdentify a patch to fix the problem.

BUpdate the Knowledge Management database.

CImplement a solution.

DDetermine the cause.

Show Suggested Answer

Suggested Answer: B

by Nelida at Jul 25, 2023, 03:45 AM

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Lashawnda

1 hours ago

I think the next step is to determine the cause.

upvoted 0 times

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